Energy Consumers Australia LimitedRegistered

Objective The principal activity of the Company during the course of the year was to promote the longterm interests of Consumers of Energy with respect to the price, quality, safety, reliability and security of supply of Energy services by providing and enabling strong, coordinated, collegiate evidencebased consumer advocacy on National Energy Market matters of strategic importance or material consequence for Energy Consumers, in particular for Residential Consumers and Small Business Customers. Activities Effectively and objectively participate in National Energy Market issues and influence regulatory activities and energy market reform to benefit consumers. Engage and communicate with consumers and consumer advocates about NEM policies, reforms and issues. Build national and jurisdictional expertise and capacity through research, knowledge development and consultation. Undertake robust research to build knowledge, engage and influence policy development and educate consumers in the energy markets. Fund and manage grants to build knowledge and sectoral capacity supporting policy development and consumer education in the National Energy Market. Create and maintain effective working relationships with key stakeholders. Develop and apply an understanding of the distinct market differences between jurisdictions within the National Energy Market. Frequently and collaboratively engage and communicate with representatives from the Energy Industry on issues in the interests of Consumers. There have been no significant changes in the nature of these activities during the year Strategic Plan 202527 ECA launched a new 3year strategic plan in September 2024. The plan lays out what needs to happen to achieve what Australian households and small businesses want: a leastcost transition to renewable energy that has people at its core. The plan outlines 7 outcomes we ll be pursuing. These are: Equity: I pay a fair share for the energy transition Value: I pay a fair share for the energy I use Agency: I can make optimal energy decisions Ownership: I benefit from the energy transition Control: I can manage my energy consumption Justice: I have the energy I need Representation: I have powerful advocates working in my longterm interests We will achieve these outcomes for consumers by either leading, driving, supporting or monitoring progress against a broad set of objectives which we will prioritise through our annual planning process.