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To ensure that individuals do not suffer through ignorance of their rights and responsibilities, or of the services available; or through an inability to express their needs effectively. • Raises policy and systemic issues that are disadvantaging people based on what the bureau i
To ensure that individuals do not suffer through ignorance of their rights and responsibilities, or of the services available; or through an inability to express their needs effectively. • Raises policy and systemic issues that are disadvantaging people based on what the bureau is seeing from clients using the service. The service therefore provides free to all individuals an impartial and confidential service of information, guidance and support, and makes responsible use of the experience so gained.
Areas of focus